Privacy Policy for MkchenTul
Effective Date: 21st-September-2023

Thank you for choosing MkchenTul for your shopping needs. We are committed to protecting your privacy and ensuring your satisfaction with your purchase. This privacy policy outlines how we handle your personal information, particularly in the context of returns and refunds.

Information We Collect

When initiating a return, we collect the following information:

Your order number: This helps us identify your purchase. Details about the product you would like to return: This information allows us to process your return efficiently. Use of Your Information
We use the information collected during the return process solely for the purpose of processing returns, refunds, and exchanges. We do not use this information for marketing or promotional purposes unless you explicitly consent to such communication.

Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. Our goal is to provide a hassle-free return experience for our customers.

Return Shipping Costs

If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. However, if the return is due to reasons other than our error (e.g., a change of mind), you are responsible for the return shipping costs.

Refund Timeline

We aim to process your refund promptly. You should expect to receive your refund within 3 to 4 weeks from the time you send your return package. This timeline includes the following stages: Transit Time: 5 to 10 business days for us to receive your return from the shipper. Processing Time: 3 to 5 business days for us to process your return once we receive it. Bank Processing: 5 to 10 business days for your bank to process our refund request. Please note that in many cases, you may receive your refund more quickly.

How to Initiate a Return

To initiate a return, please follow these steps:

1: Email us at returns@mkchentul.com with the following information:

2: Your order number. Details about the product you would like to return. We will respond promptly with instructions for returning items from your order.

Return Address

When returning items, please ship them to the following address:

MkchenTul 11 Garfield Place #1028 Cincinnati, OH 45202



Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at [Contact Email Address].